Refunds and Returns Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not, we have outlined our returns policy below to make the process as easy as possible.

1. Eligibility for Returns and Exchanges:

• You may return or exchange an item within 14 days from the date of delivery.
• To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging.

2. Non-Returnable and Non-Exchangeable Items:

• Some items are non-returnable and non-exchangeable for hygiene or safety reasons. These may include but are not limited to:
  • Personalised or customised items
  • Perishable goods
  • Gift cards

3. Return Process:

• To initiate a return or exchange, please follow these steps:
  • Contact our customer support team at [email protected] to request a return authorisation.
  • Pack the item securely in its original packaging, along with the packing slip or order confirmation.
  • Ship the item to the address provided by our customer support team.

4. Return Shipping Costs:

• You are responsible for the cost of return shipping unless the return is due to our error or a defective product. In such cases, we will provide a prepaid return label.

5. Refund Process:

• Once we receive your returned item and inspect it, we will process your refund within 7 – 10 business days.
• Refunds will be issued in the original form of payment, unless otherwise requested.

6. Exchanges:

• Unfortunately, we do not offer exchanges but we’ll be able to refund the order.

7. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support team within 14 days of receiving your order. We will arrange for a replacement or refund, and may provide a prepaid return label.

8. Customer Satisfaction:

• Your satisfaction is our priority. If you have any questions or concerns about your order or our returns policy, please do not hesitate to reach out to our customer support team. We are here to assist you.

9. Changes to Returns Policy: – We reserve the right to update or modify our returns policy at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the page.

Thank you for shopping with us. We appreciate your business and strive to provide a seamless shopping experience. If you have any further questions about our returns policy, please contact us. Your satisfaction is our priority.