Frequently Asked Questions
What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard) processed by Stripe (our payment processor).
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website uses encryption technology to protect your data, and we comply with industry standards to ensure your payment details are secure.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What is your return and exchange policy?
Please visit our Returns and Exchanges page for detailed information about our policies, including eligibility, timelines, and how to initiate a return or exchange.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen. You can find estimated delivery times on the product pages and during checkout. Please note that we do not offer international deliveries at the moment.
How do I contact customer support?
You can reach our customer support team by visiting the Contact Us page on our website. We are available via email, live chat, and phone during our business hours.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or a refund.
Can I change or cancel my order after it’s placed?
Orders can be changed or canceled within a certain time frame after placement. Please reach out to our customer support team as soon as possible for assistance.
Are my personal details safe with you?
Your privacy is important to us. We have strict privacy policies in place to protect your personal information. You can review our Privacy Policy for more details.
We hope these FAQs have been helpful. If you have any additional questions or need further assistance, don’t hesitate to contact us. Happy shopping!